Return, Refund & Exchange Policy

Return, Refund & Exchange Policy

At Aarshhmi, every piece is crafted with care, and your satisfaction matters to us. If something doesn’t feel right, we’re here to help.

Returns & Refunds (Ready-to-Ship Jewellery)

• Returns must be requested within 10 days of delivery. Any damage or defect from the manufacturing end must be reported within 48 hours of delivery, along with clear photos and an unboxing video. The jewellery must be unworn, in original condition, packed in its original box, and returned with the invoice and certificates.

• Customised or made-to-order pieces, engraved or personalised jewellery, and sale, discounted, jewellery bought in an exhibition or exclusive products are not eligible for return or refund.

• Approved returns requested within 10 days of delivery will receive a 100% refund. If pickup is arranged by Aarshhmi, a ₹1,000 logistics fee will be deducted. Refunds are processed within 7 business days after quality verification, via the original payment method or store credit.

• If your order arrives damaged, defective, or incorrect, you must inform us within 48 hours of product delivery with an unboxing video or clear photos and videos of the product. We will arrange a free pickup and issue a full refund after approval.

Exchange & Store Credit

• Exchanges may be requested within 10 days of delivery, subject to the eligibility conditions mentioned above. A ₹1,000 reverse pickup charge applies for exchange requests unless the exchange is due to a damaged product or manufacturing defect, in which case the charges will be borne by Aarshhmi.

• Under the Lifetime Exchange Policy, purchases beyond the refund window may be exchanged. The exchange value will be calculated based on the prevailing gold rate at the time of exchange, and the diamond value will be considered at 80% of the original purchase value, along with any active offers at the time of exchange. Products may be exchanged a maximum of two times under the Lifetime Exchange Policy. You can refer to the Lifetime Exchange policy for detailed information.

If you prefer more time to decide, we offer a lifetime-valid credit note that can be redeemed online and in-store.

International Orders

Currently, Aarshhmi does not accept international orders.

Please Note

Aarshhmi reserves the right to update this policy at any time.
For any assistance, please reach out to us at care@aarshhmi.com, and we will be happy to help.