Lifetime Exchange & Buy Back Policy

Lifetime exchange & Buy Back policy

At Aarshhmi, we believe fine jewellery should grow with you. Our Lifetime Exchange and Buy Back Policy is designed to offer flexibility, transparency, and long-term value well beyond your purchase. This policy applies only to jewellery purchased directly from Aarshhmi and is subject to our quality inspection and verification process.

Eligibility

• This policy is applicable only to purchases made within India and is valid on lab-grown diamond and gold jewellery purchased from Aarshhmi. All jewellery submitted for exchange or buy back must pass Aarshhmi's quality inspection.

• Jewellery will not be accepted if it is found to be damaged beyond normal wear and tear, tampered with, altered, resized by a third party, or if it does not match the original purchase records.

Lifetime Exchange Policy
(Applicable up to two times only)

You may upgrade or choose a new design anytime under our Lifetime Exchange facility, subject to the conditions below.

• The exchange value will be calculated at 100% of the prevailing gold rate based on the net gold weight. For lab-grown diamonds, the exchange value will be up to 80% of the purchase price, subject to quality assessment.

• Any discounts, offers, or complimentary gifts availed at the time of original purchase will be deducted from the exchange value. Making charges and GST paid at the time of purchase are non-refundable and are not included in the exchange valuation.

• The exchange value can be used only towards the purchase of Aarshhmi jewellery. The new jewellery selected must be of equal or higher value than the exchanged product, and exchange value cannot be used to purchase a lower-value product. Any price difference must be paid by the customer. In applicable cases, a credit note may be issued, which is redeemable online or in-store and is non-transferable and non-exchangeable.

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Buy Back Policy

Eligibility

• If you choose to part with your jewellery, the buy back value will be calculated at 100% of the prevailing gold rate based on the net gold weight. For lab-grown diamonds, the buy back value will be 80% of the purchase price, subject to assessment and verification.

• Discounts, offers, complimentary gifts, making charges, and GST are non-refundable and will not be included in the buy back valuation.

• The buy back amount will be processed via the original payment method, paid only to the original invoice holder, and credited within seven business days after final approval following inspection.

Required Documents

For any exchange or buy back request, a valid government-issued photo ID (KYC), the original invoice, and the original certificates are mandatory. If a certificate is missing, a charge of ₹1,000 per missing certificate will apply. All other documents, including KYC and invoice, are compulsory for processing.

Pickup & Logistics

Secure pickup can be arranged by Aarshhmi upon request. A pickup charge of ₹1,000 will be deducted from the final exchange or buy back value. Jewellery will be insured during transit only when the pickup is arranged by Aarshhmi.

Exclusion

Customised, engraved, or personalised jewellery, exclusive or limited-edition products, and jewellery purchased during exhibitions or sale events are not eligible for exchange or buy back under this policy.

International Orders

Currently, Aarshhmi does not accept international orders.

Policy Governance

Aarshhmi reserves the right to update, modify, or withdraw this policy at any time without prior notice. Final valuation and acceptance remain at the sole discretion of Aarshhmi after quality inspection.

Need Help?

For assistance, please contact us at care@aarshhmi.com.
Our team will be happy to assist you.